Support
Need help with your trees or your impact?
Whether it’s a question about your trees, a larger reforestation project, or a partnership idea — we’re just an email away.
Email support@what3trees.org
We aim to respond within 1–2 business days.
How to reach us
For now, the best way to contact What3Trees is directly by email. Open your email client and write to: support@what3trees.org.
What to include in your email
- 🌱 The email you used to purchase your trees
- 📍 Any relevant what3words locations (///word.word.word)
- 🧾 Order or transaction details, if you have them
- 🧠 A short description of what you need help with
This helps us find your trees faster and give you a useful reply on the first go.
Common reasons people reach out
- Tree status: Questions about when trees are planted or photographed.
- Account & access: Trouble logging in or viewing your gallery.
- Bulk or corporate: Larger reforestation projects or company offsets.
- Partnerships & press: Collaborations, media, or speaking requests.
If your question doesn’t fit into any of these, that’s fine — just email support@what3trees.org and we’ll point you in the right direction.